Frequently Asked Questions

The questions we get most often at Indiallama, answered in one place. If yours is not here, write to support@indiallama.com and we will reply within 1-2 business days.

Products

Will a bin or rack fit my cabinet?
Each product page lists the measured length, width and height in inches. Measure the inside of the shelf or drawer, including the clearance under the shelf above, and compare it with the listing before you order.

What are the products made of?
Mostly stainless steel, food-safe silicone, bamboo and BPA-free plastic. The material and whether the item is dishwasher safe are stated on every product page.

How should I clean them?
Steel, silicone and plastic pieces can be washed in warm soapy water; silicone and most plastic can also go on the top rack of a dishwasher. Bamboo should be hand-washed and dried upright so it does not warp.

Are the cleaning brushes and cloths reusable?
Yes. Everything in Cleaning & Care is meant to be rinsed and used again. Let brushes and cloths dry fully between uses to keep them fresh.

Are your products new?
Yes. Every item sold at Indiallama is brand new and ships in its original packaging. We do not offer gift wrapping.

Ordering and payment

Which payment methods can I use?
We accept Shop Pay, Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The available options are shown at checkout.

Is the checkout secure?
Yes. Payments are processed by Shopify Payments over an SSL-encrypted, PCI-DSS compliant checkout, and your full card details are never stored on our servers.

Shipping

Where do you deliver?
To all 50 US states. We do not ship internationally.

What does shipping cost?
Nothing. Standard shipping is free on every order, with no minimum. There is no expedited or express option.

How long until my order arrives?
Orders are processed within 0-1 business days; orders placed after 2:00 PM MT are processed the next business day. Standard delivery then takes 2-3 business days.

Can I follow my parcel?
Yes. When your order is dispatched we email you a tracking number that you can check at any time.

Returns and refunds

What can I return?
Items with a manufacturing defect, items damaged in transit and wrong items received, as long as you contact us within 30 days of delivery. We cannot accept returns for change of mind, size expectations or personal preference, so please ask before ordering if you are unsure.

My parcel arrived damaged. What now?
Report it within 72 hours of delivery by emailing support@indiallama.com with photos of the product, the outer box, the shipping label and the inner packaging.

How do I start a return?
Send your order number and a short description of the problem (with photos where relevant) to support@indiallama.com. We review requests within 1-2 business days and, if the return is approved, send you shipping instructions. Return shipping on approved returns is paid by us.

When will I see my refund?
Within 3-7 business days after we receive and inspect the item, refunded to the original payment method. Your bank may take a few extra days to show it.

Contact

How do I reach you?
Email support@indiallama.com or call +1 (480) 691-6985, Monday-Saturday, 9:00 AM - 6:00 PM MT. We answer within 1-2 business days.