Shipping Policy

Effective date: September 17, 2026

This page explains how Indiallama gets an order from our shelf to your door: where we deliver, how long it takes and what it costs (nothing).

Where we deliver

We ship to every one of the 50 US states. International shipping is not available.

One service, free of charge

Every order goes by standard shipping, and standard shipping is free, with no minimum order value and no code to enter. We do not offer expedited or express delivery, so the checkout shows a single free option.

When your order leaves

Orders are processed within 0-1 business days, Monday to Friday, excluding major US holidays. Orders placed after 2:00 PM MT are processed on the next business day.

How long delivery takes

Once dispatched, standard delivery takes 2-3 business days. Your location and carrier conditions can occasionally add a day.

Tracking

As soon as the parcel is handed to the carrier we email you the tracking number. You can use it at any time to see where your order is.

What you pay

The checkout shows the product price and any applicable sales tax before you confirm. Because shipping is free there is nothing else to add, and nothing will be charged later.

What free shipping does not include

Delivery is to the shipping address you enter at checkout. It does not include installation, assembly or in-home delivery services. Please check the address carefully: parcels sent to an address you entered incorrectly may be delayed or lost.

Lost or delayed parcels

If tracking has not moved for several days or your order is well past the 2-3 business-day window, contact us. We open a trace with the carrier and keep you informed until it is resolved.

Damaged on arrival

If the parcel arrives damaged, tell us within 72 hours of delivery with photos, as described in our Refund & Returns Policy.

Shipping questions

• Email: support@indiallama.com
• Phone: +1 (480) 691-6985
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT