Privacy Policy

Effective date: September 17, 2026

This policy describes what personal information Indiallama ("we", "us", "our") collects through indiallama.com, why we collect it, who we share it with and the choices you have. By using the site or placing an order you agree to the practices described here.

1. What we collect

• Contact details you give us: name, email address, phone number, shipping and billing addresses.
• Order details: the products you buy, your order history and any messages you exchange with our support team.
• Device and usage data collected automatically: IP address, browser type, device identifiers, the pages you view, the site that referred you and the time of each visit.
• Cookies and similar technologies, described in section 5.

2. Payment data

Payments are processed by Shopify Payments in line with the PCI-DSS standard. We accept Shop Pay, Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Full card numbers and payment credentials are entered directly with the payment processor and are never stored on our servers.

3. Why we use your information

• To process, ship and, where needed, refund or return your orders.
• To answer your questions and provide customer support.
• To detect and prevent fraud and unauthorised transactions.
• To understand how the site is used and improve it, our products and our service.
• To meet our legal and accounting obligations.
• To send you marketing emails, only if you have agreed to receive them. You can unsubscribe at any time using the link in each email or by contacting us.

4. Who we share it with

We share personal information only with the parties that help us run the store, and only for that purpose:

• the e-commerce platform that hosts the site and stores order data;
• the payment processor, to complete your transaction securely;
• shipping carriers, to deliver your parcels and provide tracking;
• analytics providers, to measure site performance.

We may also disclose information when a law, regulation, court order or legal process requires it, or when it is necessary to protect our rights, our property or the safety of our customers.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

5. Cookies

Cookies and similar technologies keep your cart together between pages, remember your preferences and help us understand traffic. You can delete or block cookies in your browser settings. Doing so may stop some parts of the site, such as the cart, from working properly.

6. How long we keep it

We keep personal information for as long as it is needed to fulfil your orders, provide support, comply with tax and legal obligations and resolve any disputes. When it is no longer needed we delete it or anonymise it securely.

7. Security

We use administrative, technical and physical safeguards to protect your information, and all traffic between your browser and the site is encrypted with SSL/TLS. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we work to keep the risk as low as possible.

8. Your choices and rights

• You may ask to access, correct or delete the personal information we hold about you.
• You may ask what data we hold about you.
• You may opt out of marketing emails at any time.

To exercise any of these rights, email support@indiallama.com. We may need to verify your identity before acting on a request.

9. California residents (CCPA)

If you live in California, the California Consumer Privacy Act gives you these additional rights:

• Right to know which categories and specific pieces of personal information we have collected about you.
• Right to delete that information, subject to the exceptions the law allows.
• Right to opt out of sale. We do not sell personal information. If that ever changed, we would provide a clear way to opt out first.
• Right to non-discrimination: exercising these rights will never affect the price or service you receive.

To make a CCPA request, email support@indiallama.com with "CCPA Request" in the subject line.

10. Children

The site is intended for adults. We do not knowingly collect personal information from children under 13, in line with COPPA. If you believe a child has given us personal information, contact us and we will delete it promptly.

11. Changes to this policy

We may update this policy from time to time. The current version, with its effective date, is always published on this page; please check back occasionally.

12. Contact

• Email: support@indiallama.com
• Phone: +1 (480) 691-6985
• Address: 21497 E Palm Valley Cir, Queen Creek, AZ 85142
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT