Refund & Returns Policy

Effective date: September 17, 2026

We check what we ship, but things can still go wrong between our shelf and your door. This policy sets out when Indiallama accepts a return, how to request one and how a refund is paid.

1. What can be returned

We accept a return in three situations only:

• Manufacturing defect: a fault in the materials or workmanship of the product.
• Transit damage: the product was damaged on its way to you.
• Wrong item: you received something other than what you ordered.

We do not accept returns for change of mind, for an item that turned out to be a different size than you expected, or for personal preference. If you are unsure about a product before ordering, ask us and we will help you choose.

2. Deadline

You must contact us within 30 days of the delivery confirmation to request a return. Requests made after that cannot be accepted.

3. Damage in transit

Damage must be reported within 72 hours of delivery. So that we can settle the claim with the carrier quickly, include photos of:

• the damage to the product itself;
• the outer shipping box and its condition;
• the shipping label, clearly readable;
• the inner packaging materials.

4. Requesting a return

• Email support@indiallama.com with your order number and a description of the problem, with photos for damaged or defective items.
• We review the request and confirm whether it is eligible within 1-2 business days.
• If it is approved, we send you return shipping instructions. Do not send anything back before you receive them.
• Ship the item as instructed. Once it arrives and has been inspected, we issue the refund.

5. Who pays for return shipping

For approved returns (defective, damaged or wrong items) we pay the return shipping. You are never charged for sending back a qualifying item.

6. How you are refunded

Refunds go to the original payment method used at checkout. We do not offer exchanges, replacements or store credit; if you would like the item again, place a new order once the refund is confirmed.

7. How long it takes

Refunds are processed within 3-7 business days after we receive and inspect the returned item. Your bank or card issuer may need a few more days to show the amount on your statement.

8. Cancelling an order

If you need to cancel, contact support@indiallama.com as soon as possible. An order that has already been processed or dispatched may not be cancellable; in that case the rules above apply once it arrives.

9. Questions

• Email: support@indiallama.com
• Phone: +1 (480) 691-6985
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT